Returns & Refunds Policy

At thePINKchair, we take pride in the products we carry and carefully prepare every order before it leaves our store.

Due to the professional nature of our products, all sales are final, except where required by applicable consumer protection laws or where an exception has been approved.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at customerservice@thepinkchair.ca within 72 hours of delivery whenever possible.

Please include your order number, a description of the issue, and clear photos of the product and packaging where applicable.

We'll review the information and work with you to determine the appropriate next steps. Depending on the circumstances, this may include a replacement, refund, store credit, or manufacturer warranty assistance.

Clearance & Sale Items

All clearance and final-sale items are non-returnable and non-refundable for change of mind, colour preferences, or ordering errors.

This does not affect your rights regarding defective products or items that are not as described.

Returns by Exception

In certain circumstances, we may authorize a return outside our standard policy.

Approved discretionary returns must be unused, unopened, and in their original packaging.

A 25% restocking fee may apply, and the customer is responsible for return shipping and any applicable original shipping charges.

Unauthorized returns may be refused.

Refunds & Store Credits

All return requests are reviewed individually. Where a discretionary return is approved, thePINKchair will determine whether a refund to the original payment method or store credit is appropriate based on the circumstances.

Once an authorized return has been received and inspected, we'll confirm the approved resolution.

Refunds to the original payment method may take up to 10 business days to appear, depending on your payment provider.

This does not limit any refund or other remedy required by applicable law.

Buy Now, Pay Later Orders

Orders placed using Sezzle, Afterpay, or other Buy Now, Pay Later services are subject to our final-sale policy.

Where we approve a discretionary cancellation or return, store credit may be issued instead of a refund to the original payment method, subject to applicable law and payment-provider requirements.

Manufacturer Warranties

Certain professional tools and electronic equipment may include manufacturer warranty coverage.

Warranty eligibility, terms, and procedures vary by manufacturer. Please contact us with your order information and details of the issue so we can help determine the appropriate next steps.

Need Assistance?

Email customerservice@thepinkchair.ca with your order number and a description of your concern.

We're happy to help resolve legitimate product issues while keeping our policies fair and consistent for everyone.