Shipping & Returns
Orders are shipped Monday to Friday. We DO NOT ship on holidays.
We process orders in the order they were received, within 24hrs.
It is the BUYERS responsibility to provide correct shipping address including unit/apt/suite number. Your order will be shipped to the address provided. Please make sure this is correct.
INTERNATIONAL SHIPPING
Packages that are shipped Internationally are shipped using the method chosen at checkout. Packages shipped to the USA are shipped with Tracking.
If you wish to receive a tracking number with your order, please choose a shipping method that includes tracking.
Some items on our site cannot be shipped Internationally (ex. nail polish, monomer, nail cleanser and other highly flammable items). If any these items are included in your order, you will be contacted prior to your package being shipped to make any needed changes to your order.
What if it gets lost or stolen?
Once your package is in the care of the Canada Post or any of our other carriers, we cannot be held responsible for lost or stolen packages, especially if you chose to ship without insurance and/or tracking.
We ship each package in CANADA with a tracking number (unless requested otherwise). We can request signature at drop off for an additional fee.
In a perfect world - we would have ultimate control over the Postal System - but we are at the mercy of their mistakes - we also will not be held responsible for porch pirates, sketchy neighbours, or sticky fingers. If you think you have such people living next door - consider sending your package to a friend or to your work address.
If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer’s expense. To have your order shipped a second time, YOU will be responsible for return shipping as well as the second shipping charge. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT.
If you cancel an order after it has been shipped - refunds will not be processed until the items are returned to us. Buyer is responsible for ALL SHIPPING COSTS.
We provide proof of shipment with the tracking link so you can follow it along its journey. If you choose a shipping option at check out that does not offer tracking and insurance, we will not be held responsible for lost or stolen packages.
Standard insurance is $100.00CDN. Should you wish to add additional insurance, please contact us.
We are able to track each package from our side as well, but please understand we can only see the information associated with each tracking number, just like you. We do not have access to any additional information.
Lost Packages
Unfortunately, at different times the odd package is lost, you are covered up to $100 if you chose to ship using a method that has a tracking number. You may be eligible for additional insurance coverage if you purchased at the time you shipped.
If your package is marked as delivered by any of our carriers and you do not have your package, we can submit a claim on your behalf. However, we will not be held responsible for items lost by Canada Post or any other carrier used. If your tracking number states it has been delivered, this is what we go by.
Returns/Refund/Exchange Policy
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Please email us at customerservice@thepinkchair.ca to notify us of the following:
• Received damaged items
• Manufacturer defects
• Items missing from your order
In the event an error is made on your order, or an item(s) arrives damaged, please notify us within 48hrs of receiving your package. Return shipping is at the buyers expense. If return items are not received within 14 days from initial contact no refund will be issued.
Email is preferred (customerservice@thepinkchair.ca) please provide an explanation as well as pictures. We will contact you as soon as possible. Email is our preferred method of contact so both parties have information clearly stated in print if required.
CLEARANCE ITEMS ARE FINAL SALE WITHOUT EXCEPTION